Our service promise.
Three promises to travellers and travel agents, and what each one means in practice.
Promise 1: A reply within one working day
- Every brief, from a traveller or a travel agent, gets a reply within one working day.
- The reply is a shortlist, or a net price for an agent, or a few questions if the brief needs them.
- We work every day of the week, from 8am to 10pm Maldives time (UTC+5).
- Registrations from travel agents are answered within 48 hours.
Promise 2: One contact, from enquiry to departure
- Travellers deal with the reservations team, and travel agents with the partnerships desk.
- One WhatsApp number reaches both teams.
Promise 3: On hand while you are in the Maldives
When things go wrong- For as long as you are in the Maldives, we help with anything that comes up.
- We are available day and night in an emergency.
- There is a set procedure for a missed seaplane, bad weather, illness, a cancelled flight or a room problem.
- If a travel agent booked the trip, we tell the agent what happened and when.
Two more things
What we keep to as well.
Prices
Checked before we send them
Every price is checked with the resort before it reaches you, and each quote says how long it holds.
For travel agents
Your client stays yours
We never contact your client directly without being asked, and we never market to them afterwards.
Tell us about the trip. We reply within one working day.
Planning a stay, or sending us a client: either way, it starts with a short brief.