When things go wrong.
A missed seaplane, bad weather, illness, a cancelled flight or a problem with the room: what happens, and who to call.
Photo © Amilla Maldives
Who to call
Message us on WhatsApp.
For as long as you are in the Maldives, we are on hand to help with anything that comes up, and available day and night in an emergency. For everything else, we answer every day from 8am to 10pm Maldives time.
[WhatsApp number]
Save the number before you fly, so it is there when you need it.
Open WhatsAppFive situations
What happens, step by step.
There is a set procedure for each of these, so you always know who to call.
Whatever it is, the first step is the same: message us on WhatsApp.
A missed seaplane
Seaplanes fly in daylight only, so a delayed flight can land after the last one of the day.
What happens next
[Our steps for a missed seaplane: to be written]
Bad weather
Strong wind or a rough sea can hold up seaplanes and boats.
What happens next
[Our steps for bad weather: to be written]
Illness or injury
If you, or someone travelling with you, is unwell or hurt.
What happens next
[Our steps for illness or injury: to be written]
A cancelled flight
If your flight into or out of the Maldives is cancelled or moved.
What happens next
[Our steps for a cancelled flight: to be written]
A problem with the room
If the villa is not the one you booked, or something in it is not right.
What happens next
[Our steps for a room problem: to be written]
Booked through a travel agent
Message us all the same.
If a travel agent booked your trip, call on us in exactly the same way. We deal with it on the ground, and tell your agent what happened and when.
Questions before you travel? Ask us.
The reservations team answers every day from 8am to 10pm Maldives time, and day and night in an emergency.