Booking
How do I start?
Answer the six questions on Plan your stay, or message the reservations team on WhatsApp or by email. We reply within one working day.
Who chooses the resorts?
Our reservations team, from what you tell us about the trip.
When can I reach you?
Every day from 8am to 10pm Maldives time, and day and night in an emergency while you are in the Maldives.
Who do I book with?
Evening Haven Pvt Ltd, trading as Isolia Maldives, a company registered in the Maldives.
Payment
What does a quote include?
The villa, the meal plan, transfers, the service charge, T-GST and the Green Tax, each on its own line, in US dollars. Each quote says how long its price holds.
Is there a deposit?
No. You pay in full when you confirm.
How do I pay?
By bank transfer, in US dollars, to Evening Haven Pvt Ltd.
Are prices checked?
Yes. Every price is checked with the resort before it reaches you.
Changes and cancellations
What if I need to change or cancel?
Only the resort’s change and cancellation terms apply, and they come with your quote. We add none of our own, and we are flexible on our side.
What if something goes wrong while I am there?
Message us on WhatsApp; we are available day and night in an emergency. When things go wrong explains what happens.
Travel insurance
Do I need travel insurance?
We do not require it, but we strongly recommend comprehensive travel insurance, taken out when you book.
Children
Do children pay the Green Tax?
Not under two. Children under 2 on the day you check in pay no Green Tax.
Do children need their own arrival declaration?
Yes. Every traveller, children included, submits their own Traveller Declaration on IMUGA within 96 hours before arrival.
Which resorts suit children?
Kids’ clubs, villas and transfer times differ a lot. Tell us your children’s ages, and see Family holidays.
Accessibility
Can you find a resort that suits my needs?
Tell us what you need in your brief, such as step-free access or a villa near the restaurants, and we check with each resort before we suggest it.